Refund & Cancellation Policy

Overview

Our services are custom and digital in nature. We aim to be fair, transparent, and aligned with client expectations.

Before Work Starts

If you cancel your project before we begin any development work, we will refund 100% of your payment.

After Work Has Started

If you cancel after work has started, we may provide a partial refund based on the percentage of work already completed. This will be calculated reasonably and communicated in writing.

Non-Refundable Items

• Third-party fees purchased on your behalf (e.g., domain names, hosting, premium plugins) are non-refundable once purchased.

Refund Request Timeframe

You may request a refund within 30 days of your payment date. After 30 days, refunds are generally not available.

How to Request a Refund

Email info@alphatechgroup.site with your name, project reference, payment date, and reason for the request. We will review and respond promptly.

Disputes & Chargebacks

Please contact us first to resolve any issues before opening disputes with your bank or card issuer. We prioritize fair outcomes and transparent communication.

Statement of Rights

This Refund & Cancellation Policy does not affect your statutory rights under applicable consumer law.